Remote Support
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Raven Remote Assistant is free remote computer control software. It is a powerful, easy to use tool that connects you to our support team, so we can reach your computer and solve help-desk issues remotely — while you watch.
How a remote session works
- Call (818) 888-3388 or submit a ticket so a technician is ready for you.
- Download Raven Remote Assistant below — Windows or macOS — and run it.
- Watch the work happen.
Remote sessions are included for managed clients and billed by the hour for everyone else. If the problem needs hands on the hardware, we come to you — most of LA County the same day.
Raven Remote Assistant
Windows remote support
Download and run it, then read the code to your technician. Nothing stays installed.
Download for WindowsmacOS remote support
For MacBook, iMac and Mac mini.
Download for MacCall the help desk
Fastest route for anything urgent — we start the session with you on the line.
Call (818) 888-3388Not a remote problem?
Before you start
Yes. You start the session, you watch everything the technician does, and access ends the moment you close the app. Nothing stays behind on your machine.
Remote support is included in managed IT plans. For everyone else it is billed by the hour — we tell you the rate before we start.
Then remote cannot help. Call us — bring it to 19710 Ventura Blvd #108 in Woodland Hills, or we come to your office.
Yes, macOS and Windows, plus servers, phones and tablets.
Let's map out what to fix first.
Tell us what's slowing your team down. In one call — or one visit to your office — we'll show you the gaps and the costs. No obligation.